Returns are available within 7 days upon arrival date of product and exchanges are available within 14 days. Products must be unworn and in brand new condition to be accepted for a return or exchange. You must contact our customer service team via email at Info@Renarts.com or call us @ 631.493.2333 prior to shipping any items back for authorization. A return or exchange without authorization will be refused and sent back to customer without refund. If in the case that a return or an exchange is requested on behalf of the customer, a $10 restocking fee will be charged for each item.
If there is any sign that the product (and/or any of the product packaging) has been used, worn, washed, or is in un-sellable condition, Renarts reserves the right to unauthorize the return or exchange. If such a situation does occur, the item will be refused and sent back to you
Renarts does not condone the use of bots on our website. Any orders mistakenly placed using bots are subject to a $10 restocking fee per item. Renarts also reserves the right to cancel any order we suspect was placed using a bot as we see fit.
All shipping costs associated with any return or exchange will be the responsibility of the customer. The customer will not be refunded for any shipping costs that they have paid in the initial order, including international orders.
ALL sale items are FINAL SALE and are ineligible to be returned for exchange or refund. Once placed, an order cannot be changed or cancelled.
ALL retro, quickstrike, release date and special release products are FINAL SALE and are ineligible to be returned for exchange or refund.
Lastly, the same item may not be returned twice.
By placing an order through our site, you understand and agree that Renarts.com shall not be liable for any direct and/or indirect damages which may occur from any of the services we provide.
Any damage caused from shipping is to be handled by the customer and the shipping company.
Renarts currently accepts payments through Visa, MasterCard, American Express, Discover and PayPal.
Renarts is not liable for any items lost, stolen, or damaged during shipment. Courier company holds full responsibility upon departure from the Renarts shipping facility. Customers are advised to file a loss/damage claim directly through the courier. Renarts will provide all necessary information needed to facilitate claim, but will only initiate filing claim if deemed a human clerical error on behalf of the retailer. Due to liability of courier, no refund or exchange will be given until the investigation is complete and the claim has been issued and reimbursed. Please note that while lost orders are one of our top priorities, package claims are a long and very extensive process and often take several weeks or more to complete.
Links to file claim:
USPS - https://www.usps.com/help/claims.htm
Phone & Email Orders:
We gladly accept phone orders for any of the products available on our site.
To place a phone order, please give us a call at 631.493.2333 between the hours of 10AM and 7PM EST Monday through Friday, 10AM to 6PM EST on Saturday and Sunday 11AM to 5PM EST.
A grand total and shipping cost can be given to you before a payment is processed.Please be ready to provide contact information when calling.
You can also contact us at Info@Renarts.com to place an order via email.