Returns & Exchanges
RETURNS
Our Returns Policy allows for returns up to 14 days from receipt of the product.
The following items are final sale and cannot be returned or exchanged; Limited releases, socks, under garments, publications and collaborations.
Returned products cannot be worn, altered, or washed. Merchandise must be returned in its original condition, and accompanied by its original tags and packaging. Original shipping fees are not refundable.
Items sent back without a return authorization, and any merchandise returned that does not meet our requirements, will be denied. (Example: Footwear returned with damage to the shoebox, or without a box, will be returned to the customer.)
In the event you were shipped the wrong item or a defective product, please contact us immediately.
If you are eligible for a return, contact us for return instructions.
Renarts Release Draw Returns Information - see Draw Terms
Swap Package Protection - If you opted in for Swap Package Protection and your parcel has been lost, stolen or damaged in transit - To log your claim, please visit https://returnsportal.co/c/renarts
EXCHANGES
If you would like to make an exchange, we recommend placing a new order and returning the original item(s). This will secure the item(s) and expedite the shipping process. A refund for the original item(s) will be processed upon arrival at our returns center.
If you do not see the item(s) you are looking for on our website, contact us, and a customer service representative will be happy to assist you.
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