Returns & Exchanges

Returns & Exchanges:

Returns are available within 7 days upon arrival date of product and exchanges are available within 14 days. Products must be unworn and in brand new condition to be accepted for a return or exchange. You must contact our customer service team via email at RenartsFootwear@gmail.com or call us @ 631.493.2333 prior to shipping any items back for authorization. A return or exchange without authorization will be refused and sent back to customer without refund. If in the case that a return or an exchange is requested on behalf of the customer, a $10 restocking fee will be charged. 

If there is any sign that the product (and/or any of the product packaging) has been used, worn, washed, or is in un-sellable condition, Renarts reserves the right to unauthorize the return or exchange. If such a situation does occur, the item will be refused and sent back to you

All shipping costs associated with any return or exchange will be the responsibility of the customer.  The customer will not be refunded for any shipping costs that they have paid in the initial order, including international orders.

All sale items are FINAL SALE and are ineligible to be returned for exchange or refund.

Lastly, the same item may not be returned twice.

By placing an order through our site, you understand and agree that Renarts.com shall not be liable for any direct and/or indirect damages which may occur from any of the services we provide.

Any damage caused from shipping is to be handled by the customer and the shipping company.